IT Helpdesk Analyst

DATE POSTED: March 25, 2015, LOCATION: Winnipeg

As a member of the Client Services team, you will be the first point of contact for IT clients. You are responsible for taking end user calls, identifying, researching and resolving computer problems for Bird Construction employees.  You will be required to provide responsive, accurate and customer – focused IT support.
Scope & Responsibilities
  • Log client trouble tickets and monitor through to resolution.
  • Quick and professional response to requests that come in via phone, email and client log me in.
  • Document, track and monitor progress on issues to ensure timely resolution on current tickets and to reduce/eliminate future incidents.
  • Troubleshoot, in real time and resolve a variety of IT related client issues.
  • Install and configure Software.
  • Configure and deploy Hardware.
  • Perform user administration tasks.
  • Partake in team technology initiatives/projects.
  • Take a proactive approach to providing immediate and long – term solutions to issues. Document solutions in knowledgebase.

Qualifications
  • 1 year of IT Helpdesk experience 
  • knowledge of and ability to troubleshoot operating systems, hardware and software
  • Experience with MS Windows, MS Exchange, Active Directory, Blackberry Enterprise Server, Citrix,  SharePoint and MS Office is preferred
  • Demonstrated success working in a fast paced and deadline driven environment
  • Superior customer service and client interfacing skills 
  • Analytical and problem solving skills. 
  • Excellent customer communication skills and the ability to build positive customer relationships is a must
Relevant construction industry experience and/or a familiarity with construction terminology will be considered an asset as will a willingness to step outside your job description.

We thank all applicants for their interest in working at Bird; although, only those identified for further consideration will be contacted.

thank you

lorem ipsum dollor sit ammet consectetur.

Lorem ipsum dollor sit ammet consectetur cum mala elit dis carpadum vangelis. Lorem ipsum dollor sit ammet consectetur cum mala elit dis carpadum vangelis. Lorem ipsum dollor sit ammet consectetur cum mala elit dis carpadum vangelis.

our subsidiaries

IT Helpdesk Analyst :: Career Opportunities : Students/Recent Graduates : Careers : Bird Construction